Casablanca airport — what to do on arrival

Casablanca Airport — What to Do on Arrival

Just landed at Mohammed V airport in Casablanca? Welcome to Morocco. Whether it is your first visit or not, the first few minutes after landing can feel confusing, especially if you are unfamiliar with the airport. This step-by-step guide explains exactly what to do on arrival at Casablanca airport.

Step 1: Disembarkation and Corridors

After landing, follow signs for "Arrivals" or "Baggage". If you have a connecting flight, separate signs will direct you to your next departure gate. At Mohammed V airport, corridors are well signposted in French, Arabic and English.

Step 2: Passport Control

Present yourself at passport control with your valid identity document. Citizens of EU countries and most Western nations generally do not need a visa for a tourist stay of under 90 days. Officers usually speak French and often some English.

Tip: Fill in any disembarkation card distributed on the plane. If you are unsure about any fields, ask the border officer.

Step 3: Baggage Collection

After passport control, follow signs to the baggage carousels. Your flight number is displayed on the information screens. Waiting time is typically 15 to 30 minutes. If your bags do not appear, report it immediately at the airline desk in the arrivals hall.

Step 4: Customs

After collecting your bags, pass through customs. For standard tourist luggage and everyday items, the green channel (nothing to declare) is the usual route. If you are carrying goods above the duty-free allowance (alcohol, tobacco, cash beyond certain thresholds), use the red channel.

Step 5: The Arrivals Hall

Once through customs, you enter the arrivals hall. This is where:

• Your Welcomorocco private driver will be waiting with a sign bearing your name
• Currency exchange offices and ATMs are located
• Car hire desks are available
• You can find a tourist information kiosk
• The ONCF rail station is accessible by lift or escalator (level -1)

Step 6: Taking Your Transport

If you have booked a private transfer with Welcomorocco, look for your sign in the arrivals hall. If in doubt, call the number provided in your booking confirmation — your driver will definitely be there.

If You Have Not Pre-Booked

• For the train: go down to level -1 from the arrivals hall
• For an official taxi: exit the terminal and head to the official taxi queue
• Avoid anyone offering a taxi inside the terminal building

Practical Information

• ATMs are available in the arrivals hall before the public area
• Moroccan SIM cards are sold in shops within the hall
• Toilets are available throughout the terminal
• Free Wi-Fi works throughout the airport

Following these steps will make your arrival at Mohammed V airport smooth and stress-free. With a private transfer booked in advance, you go straight from the plane to your destination without any fuss.